How to choose an auto repair shop: a short checklist

A good repair shop explains what is wrong, what it will cost and what is covered afterwards. These general points help you compare shops and avoid surprises, whether the car needs routine maintenance or a larger repair.

Before you drop the car off

• Describe the problem precisely: when it happens, any noises or smells, and which warning lights are on.
• Ask for a written estimate that lists parts and labour separately.
• Ask whether the diagnostic fee is credited toward the repair if you go ahead.
• Ask which parts will be used: original equipment, aftermarket or used, and how that changes the price.

While the work is being done

• Ask the shop to contact you before doing any work that is not on the estimate.
• Approve changes in a way you can document, such as a text or an e-mail.
• Ask to see or keep the parts that were replaced.

When you pick the car up

• Compare the invoice with the estimate line by line.
• Ask how long the warranty on parts and labour lasts, in time and distance.
• Keep every invoice: it helps with warranty claims, resale and future diagnosis.

Rules in Ontario

In Ontario, vehicle repairs are covered by the Consumer Protection Act, 2002, which sets requirements for estimates, authorizing work and warranties on repairs. Check the current rules on the Government of Ontario website before a disagreement with a shop escalates.